Zone 1—50 Miles Round Trip
The Zone 1 service area includes the greater Richmond area including the surrounding suburbs and Petersburg.
Normal (urgent) response times are within 24 hours in Zone 1.
Emergency calls requiring same-day service will incur an additional $50 charge.
The Zone 1 service call charge is $90.00
Each additional mile of travel will incur a $1.80 charge. Mileage charges are based on average fuel costs and are subject to change or additional fuel surcharges.
Labor rates are $90.00 for the first hour and $25 for each additional ¼ hour.
Labor Minimum Charge: 1 hour + Zone specific Service Call charge.
Charges are based on regular working hours, Monday through Friday; 8:00 am to 4:00 pm.
Non-regular working hours and Saturdays incur standard overtime pay (time and a half).
Sundays and holidays incur double time.
All parts needed for repair will incur an additional cost based on standard list price. Parts prices are available upon request and do not include applicable sales tax.
Service calls are contracted on an “as needed” basis. Payment must be made in full by the customer within 30 days of completion of service. Failure to remit will result in late fees. New service customers must provide an approved credit card prior to the first service call. Payment for the first service call will be charged to the customer’s credit card directly after the completion of service.
New installations require a five business day advance notice to avoid emergency rates.
Preventative maintenance and pre-paid service contracts are available upon request.
Cooperate volume rates are available for some customers upon request; contact ACT for details.
The terms and conditions are valid for service and maintenance on the brands listed above. Quality service is guaranteed on these brands based on parts inventory and manufactory
Service requests will be faxed to ACT with a follow-up telephone call to confirm receipt.
Advanced Coffee Tech Service
8055 Shrader Road
Richmond, VA 23294
804 421 8000
Or use our contact form.
Monday thru Friday
8:00 AM - 5:00 PM
or by Appointment